Frequently asked questions about our service
If there's a question not answered below, just send us a message. We'd love to hear from you!
We currently operate in East Auckland, but we are also looking at expanding our service area - you can see our current service area on this page.
The first payment will cover the first 6 collections, then payment is taken every 4 weeks. We don't have deposits or contracts - we try to keep things as simple as possible!
You can cancel your subscription at any time. Simply visit 'My account' and click 'Cancel subscription'. You can cancel at any time and we will come to collect the bin or bag.
We aim to get your bin or bag to your property within 48 hours or less.
You need to make sure your bin is out on the roadside by 7am of the day of collection.